Help center
Support
A question about your account, billing, the app or an integration such as Zoom? The Mello team answers every request, in French, English, Spanish or Arabic.
How to reach us
Email hello@iagency.ma: it is the fastest way, for any question. You can also use our contact form, or call +212 5 22 98 42 51 during business hours.
When we answer
We answer every request within one business day, Monday to Friday, 9:00 to 18:00 (Morocco time, GMT+1). Security issues and service outages are handled first, including outside these hours whenever possible.
What to include
So we can help on the first reply, tell us:
- the email address of your Mello account;
- the page or feature concerned — for example, a Meeting Room using Zoom;
- what you expected, what happened instead, and the exact error message;
- a screenshot, if you can.
We never ask for your password
Never send us a password, a verification code or a Zoom or Google access code. Nobody at Mello will ever ask you for one.
Guides
Step-by-step instructions for connecting, using and removing the Zoom integration, and an overview of every connected tool.
Your data and privacy
To access, correct, export or delete your personal data, or to have the data of a connected service such as Zoom erased, write to hello@iagency.ma with the subject “Data request”. We answer within 30 days, free of charge.
Report a security issue
If you think you have found a vulnerability, write to hello@iagency.ma with the subject “Security”. Please do not test it against other people’s data. We confirm receipt within one business day.