Terms of service

1. Who we are and what these terms cover

Mello is published by Mello Group, 37, Jalal Eddine Sayouti, Racine, Casablanca, Morocco (“Mello”, “we”, “us”). These terms govern your use of the Mello website and of the Mello web, iOS and Android applications (together, the “service”).

By creating an account, or by opening an approval link sent to you, you accept these terms. If you use Mello on behalf of a company or organisation, you accept them on its behalf and confirm that you are authorised to do so.

2. The service

Mello is an online workspace for running advertising campaigns: briefs, production, versions, client approval, meetings and performance, with an AI assistant. We keep improving the service and may add, change or remove features. When a change removes a feature that a paid plan depends on, we tell you in advance.

3. Your account

You must be at least 18 years old to create an account. You give accurate information, confirm your email address with the code we send you, and keep your credentials confidential. You are responsible for what happens under your account and tell us without delay at hello@iagency.ma if you suspect unauthorised access.

External approvers invited by link do not need an account. They confirm their email address with a one-time code and see only what they were invited to review.

4. Plans, billing and cancellation

Mello offers a Free plan and three paid plans: Starter, Pro and Business. Current prices are shown in US dollars on the pricing page, excluding any taxes that apply. Paid plans are billed in advance, monthly or yearly, through our payment provider Stripe, and renew automatically at the end of each period.

You can upgrade, downgrade or cancel at any time from your settings. An upgrade takes effect immediately and is charged pro rata for the rest of the period. A downgrade or cancellation takes effect at the end of the period already paid, and you keep access until then. Periods already started are not refunded, except where the law requires it.

If a payment fails, we retry it and notify you; if it remains unpaid after 14 days, the organisation moves to the Free plan. We announce any price change at least 30 days before it applies to you.

5. Your content

Everything you upload or create in Mello — files, versions, comments, decisions — remains yours. You grant us only the rights needed to host, copy, process and display it to the people you choose, for the sole purpose of providing the service. You confirm that you hold the rights needed to upload it.

Approval receipts record who decided what, and when. They are kept as part of the organisation’s project history and cannot be altered after the fact.

6. AI features

The Mello AI assistant relies on third-party language models, reached through OpenRouter. Its suggestions can be incomplete or inaccurate: review them before you rely on them or send them to a client. We do not use your content to train AI models, and the content you submit to the assistant is processed only to answer your request.

7. Third-party services

Some features rely on services you connect yourself, such as Zoom, Google Meet, Gmail, Outlook, Canva or Spotify. Your use of them is also governed by their providers’ own terms and privacy policies. You can disconnect them at any time from Integrations in Mello.

Mello is not affiliated with, sponsored or endorsed by these providers; their names and logos belong to their owners. We are not responsible for an interruption or change of a third-party service, but we tell you when it affects a Mello feature.

8. Acceptable use

You do not use Mello to break the law, infringe the rights of others, upload unlawful content or malicious code, send unsolicited messages, try to access another organisation’s data, test or overload the service without our written consent, or resell it without an agreement with us.

9. Suspension and closure

We may suspend or close an account that seriously or repeatedly breaches these terms, after notice except in urgent cases (security, unlawful content). You can close your account at any time from your settings or by writing to hello@iagency.ma. After closure, your data can be exported for 30 days and is then deleted within 90 days, except what we must keep by law.

10. Availability

We work to keep Mello available around the clock, with automatic backups, but we do not guarantee uninterrupted service. Planned maintenance is announced in advance whenever possible.

11. Liability

To the extent permitted by law, the service is provided “as is”. We are not liable for indirect losses such as lost profits, lost business or loss of reputation. Our total liability for any claim is limited to the amounts you paid us in the 12 months before the event that gave rise to it. Nothing in these terms limits liability that cannot be limited by law, in particular for fraud or gross negligence.

12. Intellectual property

The Mello software, name, logo, mascot and the content of this website belong to Mello Group. These terms give you a personal, non-exclusive right to use the service for as long as your account is active, and no other rights.

13. Changes to these terms

We will notify you by email at least 30 days before any change to these terms that matters to you. If you do not accept it, you can close your account before it takes effect.

14. Governing law and disputes

These terms are governed by Moroccan law. We will first try to settle any dispute amicably; failing that, it falls under the jurisdiction of the Commercial Court of Casablanca. If you use Mello as a consumer, you keep the mandatory protections of the law of your country of residence.

15. Contact

Mello Group, 37, Jalal Eddine Sayouti, Racine, Casablanca, Morocco · +212 5 22 98 42 51 · hello@iagency.ma.